Use Cases
Banking
Use Case: Document Archiving & Check Deposit
Background:
Global Banking Company managing all the multichannel back office processes for a leading European bank.
Challenges:
Optimize banking back office processes to improve quality of service, reduce costs, increase process efficiency and reduce process time
Implementation:
Automation is used to automate multiple back office processes, including:
- Documents archiving
- Implemented in under 20 days
- 65,000 documents processed monthly
- Check deposit
- Implemented in under 10 days
- 13,200 transactions monthly
Benefits:
- Cut documents archival processing time from 4 minutes to 21 seconds (91%)
- Reduced check depositing processing time from 36 to 7 seconds (80%)
- Eliminated all opportunities for human error
Use Case: Financial Statement Letter Creation
Background:
Italy’s 8th largest bank, founded in 1871:
- 350 branches
- 185,000 members
- 2,500 employees
Its virtual unit can serve up to 1M clients for checking accounts, credit cards and loans.
Challenges:
The bank sought to reduce the time and complexity of creating a financial statement letter for loan approvals.
- Manual copy and paste and data entry
- Large amount of input errors
- Low employee motivation
Implementation:
The bank deployed Automation to automatically generate the financial statement letter by gathering client data from different platforms
- 8 robots execute the process in the background
- Frees employees from performing mundane, repetitive tasks
Benefits:
- Reduced case handle time from 1 hour to 10 minutes
- Eliminated process errors
- Increased up sale rates
- Increased employee motivation
- Fulfilled corporate security policies
Use Case: New-To-Bank Data Entry & Verification
Background:
One of the world’s biggest banks operating in more than 140 countries.
Challenges:
New-to-Bank (NTB) Data Entry Process includes 79 entries into the bank’s systems
Data Verification process includes a visual comparison of 20 data fields. Both processes are:
- Time-consuming
- Prone to mistakes
- Handled by subcontractors
Implementation:
- The Bank deployed Automation to automatically enter and verify the NTB data
- Full Automation of manual functions and screen navigation
- Only 14 days from design to implementation
- Total integration with bank’s environment and desktop applications
Benefits:
- Reduced process time from 15 minutes to 1.5 minutes (90%)
- Eliminated all errors
- Reduced the number of clicks from 110 to 1
- Reduced dependence on outsourcing vendors
- No need to employ subcontractors for Data Entry and Verification processes