Use Cases


Use Case: Automating Order Confirmations


Business platform outsourcing provider for the online tourism industry, serving more than 77 traveling websites and 7 tour operators


Identified need to streamline the manual back office process to create and send travel confirmation emails

  • Required access to several platforms to gather data and create the email
  • Complex process prone to many errors


  • Automation collects data from different platforms
  • Once the data is captured, the robots create and send travel confirmation emails; no human intervention is needed
  • Process runs 24/7, generating more than 50,000 travel confirmations per year


  • Cut processing time in half, from 8 to 4 minutes
  • Shortened login operations by 20-30 seconds
  • Resulted in error-free emails
  • Freed up agents to focus on cross- and up-selling activities