Use Cases

Background:

Business platform outsourcing provider for the online tourism industry, serving more than 77 traveling websites and 7 tour operators

Challenges:

Identified need to streamline the manual back office process to create and send travel confirmation emails

• Required access to several platforms to gather data and create the email
• Complex process prone to many errors

Implementation:

• Automation collects data from different platforms
• Once the data is captured, the robots create and send travel confirmation emails; no human intervention is needed
• Process runs 24/7, generating more than 50,000 travel confirmations per year

Benefits:

• Cut processing time in half, from 8 to 4 minutes
• Shortened login operations by 20-30 seconds
• Resulted in error-free emails
• Freed up agents to focus on cross- and up-selling activities