Robotic Automation - ROI
| Core Assumptions | |||||||
| FTE Work hour/day | 6 | Cost Per Attrit | 5000 | FTE Working days/year | 260 | Attrition Rate | 50 |
| Error Rate | 20 | Number of Reporting Resources | 14 | Cost Of Error | 5 | % of Time Spent on Reporting | 20 |
| Employee Count | Average Process Length (minutes) | ||
| Employee Cost | Cost per Missed SLA (Annual) | ||
| Daily Instances | Projected Deployment Timeline (Months) | ||
| Cost per Reporting Resource | |||
| Improvement Area | |||
|
"Automate-able" Transaction Reduction Error Reduction SLA "Fine" Reduction |
|
Attrition Rate Improvement Reporting Efficiency Improvement |
|
| ROI MODEL INPUTS & ASSUMPTIONS | |||||
| Fully Loaded Employee Cost : | "Automate-able" Transaction Reduction : | Attrition Rate Improvement : | |||
| YEAR-1 | YEAR-2 | YEAR-3 | ||
| "Automate-able" Work Reduction | Total daily work minutes saved by the robots | |||
| Cost of a minute of work | ||||
| Daily saving | ||||
| Total Hard Dollar Savings | ||||
| Error Reduction | Total errors a day without NICE | |||
| Total errors a day with NICE | ||||
| Daily saving | ||||
| Total Hard Dollar Savings | ||||
|
SLA "Fine" Reduction [Reducing Hard Costs Associated with Missed SLs, Compliance Issues, Regulatory Fees, Government Fines,…] |
Annual Cost of SLA Issues without NICE | |||
| Annual Cost of SLA Issues with NICE Automation | ||||
| Total Savings for SL Issue Reduction | ||||
|
Attrition Reduction [Employees focus on more sophisticated tasks, Reduced Attrition Rates] |
Total Attrits without NICE | |||
| Total Attrits with NICE | ||||
| Total Avoided Attrits per Year | ||||
| Total Hard Dollar Savings | ||||
|
Reporting Efficiencies (Mgmt / Analyst) [Spend less Time Looking/collecting data] |
Cost of Creating Reports Today | |||
| Cost of Creating Reports with NICE | ||||
| Total Hard Dollar Savings | ||||
| Total Project Benefits | Hard Dollar Savings / Revenue | |||
| Professional Services* (Capitalized) | ||||
| License Fees (Capitalized) | ||||
| Maintenance (Expensed) | ||||
| Value Added Services (Capitalized) | ||||
| Training & Consulting (Expensed) | ||||
| Internal IT & Support Fees (Capitalized) | ||||
| Internal IT & Support Fees (Expensed) | ||||
| Net Return | ||||
| Cumulative Return: | ||||
| NPV (11.5% Hurdle Rate) | ||||