Use Cases

Background:

World’s 6th largest Telco provider:

• Operates in 24 countries
• Serves 300 million customers globally

Challenges:

Reduce operating costs and increase customer satisfaction by improving processes’ quality, reducing delays & eliminating mistakes

Implementation:

• Employed over 100 Robots for executing and monitoring 23 back office processes
• Examples of automated processes:
  • Passing customers from individual products to packages
  • Renting a new device
• 24/7 availability with easy scale up if needed

Benefits:

• Saved the equivalent of €3M annually
• Increased overall customer satisfaction
• Reduced handle time in upselling packages from 42 to 19 days
• Reduced handle time in the process to rent a new device from 20 to 4 minutes (80%)
• Ensured zero errors during automated processes