Why are people so bad at getting automation into their business? It’s pretty simple: they lack the knowledge to do it right. Combine that with a need to chase trends rather than results and it’s no wonder that so much automation falls flat on its face. We’re here today to hold up a mirror to the attitudes that plague so many businesses.
For Good Reason?
Let’s talk about what the logic behind most pursuits of automation is made up of.
Say Business A becomes aware of automation, either through leadership or expertise within an IT department. If identified through leadership, it’s almost always to keep up with the competition. If it’s introduced through the expertise of an IT team member, then unfortunately their vision will likely be warped when it is debuted to leadership.
It might seem like we’re being a bit down on the C-suite, but really it isn’t their fault. The idea of adoption curves is not a new thing. However, because of them, the enthusiasm that surrounds new ideas is often far ahead of the understanding that should underpin them. This is most often why automation fails in a business – because of a lack of knowledge and strong implementation.
Every activity you pursue in a business should have a clear purpose. Without that, any success you have is built on luck. To find the things you can improve, you need to map out your business and the processes within it. Find a process that isn’t working as well as it could be. Improve it. Then, if it warrants it – i.e. you want it to scale and not involve people – bring in automation.
The hard work doesn’t stop there though. Once automation is in place you need to track it; using specific KPIs built to assess how well it’s doing. If anything isn’t crystal clear, then you need an expert to tailor your automation to your business needs.
Once it’s built, tried, and tested, well, then it’s got to be maintained. This is without question the most overlooked step in RPA. Cowboy suppliers in the industry conveniently forget to tell new clients this – something that we certainly always cover during onboarding.
Despite all of these steps, most companies give up on making RPA a success long before they should. Whether it’s down to poor planning, a lack of expertise, or a commitment to trends rather than effective tools – most don’t make it.
Buck The Trend
RPA is built to take humans most of the way out of the processes that take up too much of their time. They’re still going to deal with outliers and exceptions but to give the space for all this to happen you need a good culture that focuses on improvement and learning above everything else.
At PAteam we set the right expectations from the start. We’ll give you insight into how businesses just like yours have succeeded and help you take the next step in your own journey. This all comes together in building automation that is tailored to your business needs.
We draw from our customers’ goals to think in terms of giving them solutions. Any innovation that we develop is because they have some great problems to solve. The best part is, every time we work with someone new, we get better for every client.
Need help with automation? Contact PAteam today!