Center of excellence
Provides leadership, best practices, research, support and/or training for the automation area.
robotic development center
Design, develop, build and test new automations ready to go live for one or more business areas.
Robotic operations center
Release, deploy, operate and monitor automations and continuous improvement
Sometimes the search starts with a problem, something which is costing you precious time and money which you want to solve. Is Automation the solution? Are there other solutions? In other cases the search starts by someone hearing RPA and ‘AI’ are the key to solve all problems, and people start to look for use cases that fit the technology. No matter which path, it can look like you are in front of a maze, just about to walk in, making choices a long the way that may lead you out or get you stuck in the middle
Typically a highly experimental phase. With, or without support from management typically ran in one business unit.
A phase where use case selection, proof-of-concept, proof-of-values and pilots are common. It is important to ask for vision and references in this phase.
Contratulations! After dipping your toes in the water, you decided to move ahead and get your own automation team. Probably you picked the most complex process in your company, but automating that will solve all problems and save you billions. Well, thats at least what everyone would like. The land phase typically lasts about 3-6 months, after this phase you should have a couple of decent processes live generating ROI. Your automation team is ready to continue the automation journey and the business is lining up more usecases.
Focus on creating capabilities, creating and training a core team. Typically automating one or more simpler, high volume, high visibility processes.
A phase where showing success and ROI are key. In this phase all eyes are on the project, ways of working are still flexible and tailored to the environment.
First use-cases often are easily found, creating a structured process filling the pipeline can be more challenging. Technology can help.
Help your employees become super agents, taking away tedious tasks letting them focus on what really matters; the customer.
Sometimes automating processes by IT is going to take too long, robots can help by automating legacy systems with no APIs.
Robots also don’t like to only do repetitive work, but nowadays we can help them with smart technology, helping them understand unstructured data.
Combining different technologies, levering the best of all worlds, pushing your company to the next era of data driven business.
Ready, set, go! The foundation has been set, now the race begins. If the land phase ended well, you now have more budget to expand—time to start working on your automation factory. The automation machine has two major components: the savings, mostly determined by the license cost, and the speed, determined by your automation team’s size. The team will still rely on external expertise to be enabled, learn and get more self-sufficient. During this 3-16 month period, the team will become increasingly self-sufficient.
Scaling by adding additional automations, setting up a continuous pipeline. More complex automations will be developed, new technologies added to the mix.
A phase where the Center-of-Excellence becomes exceedingly important, a CoE manager that is embedded well in the organization drives change.
You have mastered the art of automation, knowing when to automate and when not. Fully in control of your automation lifecycle you only rely on external help to increase and maintain the level of knowledge and to augment your team to be able to cope with the demand. A yearly health check can help you benchmark against other customers, celebrate what is going well and give pointers where there still is potential for improvement.
A fully operational program with reusable components and structure. All skills present. Proactive management of the automation strategy.
A phase where control and management are key for a sustainable automation department. Pull will continously come from all business departments.