Tickets answered in under 60 seconds.
Customer Service Agent reads each inquiry, looks up the order, drafts the reply, and tags whatever a person should handle.
Trusted by Global companies worldwide
Measured in a live deployment, not a pilot.
<60 sec
inquiry to answer
23
ticket categories
20,000+
monthly inquiries handled
10
agents supported
the lookup tax Most of a support ticket is finding the answer, not writing it.
Agent Today
Four tabs, one answer.
Customer Service Agent
Four tabs, one answer.
GOVERNANCE / TrUST
From inquiry to resolution, without the busywork.
From inquiry to resolution, the agent handles the work between the ticket and the answer—using live data, your business rules, and human escalation when needed.
Understands
Reads the ticket and sorts it into one of your 23 categories, set up around how your business already works.
Acts
Calls your order, payment and knowledge systems directly, so the answer comes from live data rather than from a template.
Responds
Writes the reply from your own site content and knowledge base, so what the customer reads matches your published policy.
Escalates
Hands anything it can't close to a person, with the lookups done, the ticket tagged and the open question isolated.
How it Works
in CRM
triggered
response drafted
close?
Classified, answered,
ticket closed
Tagged and escalated
with context
the lookup tax What Escalation Looks Like
A Blank ticket
Agents starts from zero, repeats the lookups.
Escalated by the agent
Order pilled, category tagged, history summarized.
The Hard tickets reach a person already half-solved.
Integration Fits your existing systems.
- Sits on your existing CRM. Built and proven on Zammad.
- Connects to order, payment & knowledge systems through their own APIs
- No customer-side ML operations team required.
the lookup tax Build for regulated support
EU data residency
Runs on EU based AWS infrastructure where regulation requires data to stay in region.
Full audit trail
Encrypted tracing and structured logging on every interaction, so there's a record to review.
Human fallback
Low confidence goes to a person. The agent never force closes an unanswered ticket.
- Agents switch between three or more systems per ticket
- Several thousand inquiries a month
- More time spent gathering information than writing replies
- EU data residency or a documented audit trail is required
- Response time is the bottleneck, not agent headcount
SELF-CHECK / QUALIFYING Is this a fit for you
If two or more apply, the conversation is worth having.